Silver IT Support Subscription The Silver IT Support Subscription is designed for users who need regular, priority technical assistance for computers and home technology — without the cost of a full managed IT contract. Ideal for busy professionals, home workers and families who want reliable remote help, faster responses and support for more complex issues. What’s included Priority email & remote IT support Remote diagnostics & troubleshooting sessions Support for laptops and desktop PCs (Windows) Software issues, errors & performance problems Wi-Fi, router & home network troubleshooting Basic support for smart devices (printers, cameras, phones) Multiple issues per month (fair use) How it works Subscribe to the Silver plan Contact us when an issue occurs Receive priority remote assistance or guided troubleshooting All support is provided by a real technician from an active computer repair business — no scripts, no call centres. Response times Priority response compared to one-time support Most requests answered the same or next business day What this plan is best for Recurring technical problems Remote work & home office setups Users who want peace of mind and priority help What’s not included Physical hardware repairs Enterprise server infrastructure Illegal or pirated software This is a monthly subscription. You can cancel anytime from your account. Bronze vs Silver IT Support Bronze: one issue focus, basic support Silver: priority support, multiple issues, faster responses If you need help more than once a month, Silver offers better value and priority access.
